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  • By Jeri Pack, CHAM, Director, Revenue Solutions, Baptist Health, November 18, 2014

    I have been in healthcare for over 30 years, and I have seen first-hand how sick people often experience unnecessary anxiety during check- in. I also have learned how healthcare organizations may create unneeded work and stress due to their poor registration processes and the inefficient documentation trail that’s produced.

    These hassles have been eliminated at Montgomery Cancer Center where we have implemented several self-registration kiosks.

    Before our kiosks were in place, like at most other facilities, patients got registered, but they did not go through the process in the timely and efficient fashion that they should. We had, on average, 450 patients a day. To funnel that many people through one portal, or one type of intake area, was almost physically impossible. When you consider that these patients were suffering from cancer and they were coming to us for things like checkups, bloo…

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  • There are a lot of articles and statistics on the internet touting how much money eLearning can save an organization. Does this hold true for McKesson implementations? I would like to say the answer is simple but there are many factors to consider.

    There is an art to creating eLearning that engages the mind and critical thinking skills and increases retention. Unfortunately, a good majority of “eLearning” today in healthcare consists of automated PowerPoint slides that the participant can click through while multitasking. Clicking through a presentation typically does not really lead to “learning”. If you reduce seat time by keeping employees on the unit but they do not learn anything, have you saved money?

    Considerations for eLearning in a healthcare setting

    - Flexibility to learn anytime, anywhere
    - Timely learning
    - Consistent delivery
    - Learner engagement/retention of learning
    - Self-paced delivery
    - Reduced cost


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  • Have you ever thought to yourself “There’s got to be a better way to do this”? Well, you’re probably right, there probably was a better way of completing the task. Often times we get so caught up in getting something completed by a deadline, we don’t look into alternative, more efficient ways of getting it done. What you don’t realize is, your hospital may actually already have an answer to all of your stresses.

    Many Healthcare IT departments continuously run scripts on the clinical side of the hospital, automating routine data entry tasks. Have you ever thought to run similar scripts within your business office to help cut down on your own repetitive, time consuming tasks? Think about it – a cost effective solution that would help streamline business processes and allow your staff more time to focus on other tasks.

    Hospitals are beginning to implement scripting in a variety of ways other than purely clinical. Wayne Memorial Health has been …

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