By Jeri Pack, CHAM, Director, Revenue Solutions, Baptist Health, November 18, 2014
I have been in healthcare for over 30 years, and I have seen first-hand how sick people often experience unnecessary anxiety during check- in. I also have learned how healthcare organizations may create unneeded work and stress due to their poor registration processes and the inefficient documentation trail that’s produced.
These hassles have been eliminated at Montgomery Cancer Center where we have implemented several self-registration kiosks.
Before our kiosks were in place, like at most other facilities, patients got registered, but they did not go through the process in the timely and efficient fashion that they should. We had, on average, 450 patients a day. To funnel that many people through one portal, or one type of intake area, was almost physically impossible. When you consider that these patients were suffering from cancer and they were coming to us for things like checkups, bloo…